Glad to hear the spacers ended up working, but Sorry to hear you had problems. We will reach out Monday to help resolve this issue and make sure you are taken care of, I will review the phone calls you had with the representative and make sure he is coached correctly. We've had to hire a plethora of new employees due to demand greatly increasing at our company due to Tarriffs making Chinese adapters less available. We take care of all of our customers and we give you a lifetime warranty, so if it was an issue in our end, rest assured we'll make it right. Please also know, people rarely leave feedbacks when all is well, but they always leave feedbacks whenever there's an issue. That statement is for all other customers reading this feedback, as we literally build and sell hundreds of spacers per day!! Thank you!