Hello Mrs. Susan Longstreth. Sorry for the miscommunication there seems to be happening here. Hopefully after this explination you would feel obliged to update your feedback to a 5 star since we sent you exactly what was purchased, in the time stated on our site. As soon as you enter our website, on every single page, it states we are currently at a 2-6 day business day lead time due to an influx of orders we are having. In the same section, it states we ship using 1-3 day USPS Priority shipping. Being that you are in Florida, and we are in California, and from our front door, to your front door, its about 2,600 miles, so the 3 day option definitely was used. Also the ad, in BIG BLACK BOLD PRINT states the following **DISCLAIMER** So customers don't end up having the issue that you had I will copy and paste exactly what it says
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***DISCLAIMER:***
PLEASE BE CAUTIOUS WHEN MAKING YOUR CHOICE. IF YOU INTEND TO PURCHASE ADAPTERS FOR THE FRONT OR REAR WHEELS, ENSURE YOU SELECT THE APPROPRIATE OPTIONS. IF YOU PURCHASE 2 SETS OF FRONT WHEEL ADAPTERS AND ATTEMPT TO INSTALL A SET ON THE REAR, CONSIDERING THE ADAPTER WAS DESIGNED FOR THE FRONT, IT WILL NOT FUNCTION CORRECTLY. *****PLEASE ENSURE THAT YOU CHOOSE THE CORRECT OPTIONS ACCORDINGLY. THERE IS NO RETURNS OR EXCHANGES FOR THIS PRODUCT.***** Also there is a large tab on the screen that says 'Return Policy' Its not hidden, or in a hard place to locate, it is in an easily accessible part of the page that is almost impossible to miss. When you click on the 'Returns Policy' Tab, ***IN THE LARGEST FONT ON OUR ENTIRE WEBSITE*** It states the following ____________
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*****No Returns or Exchanges Policy
We take pride in manufacturing high-quality wheel adapters and spacers to meet the needs of our customers. However, please be aware that this product is non-returnable unless they are defective or built incorrectly. We cannot accept returns or exchanges due to customer error or any other reason. We cannot provide recommendations or be held liable for incorrect orders.
We understand that ordering the right product can be challenging, so we encourage our customers to do their research before placing an order. If you have any questions about our products or need assistance with your order, please feel free to contact us.
By placing an order on our website, you acknowledge that you have read, understood and agree to all product descriptions and terms and are 100% sure of what you are ordering. We appreciate your understanding and cooperation in this matter.
NO EXCEPTIONS****************
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We cant figure out any other ways to make this clearer, than by stating it directly on the ad you purchased under a disclaimer section, in large bold all cap underline font, as well as a whole section under the return section that displays all the details listed above. I'm in no way trying to be rude, it just seems very unfair that we do our due diligence to make sure customers read what they are purchasing, and then claim that we have a ' lack of transparency' when we literally try to be as loud and transparent about the entire product as possible.
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