Refund policy
REFUND / EXCHANGE POLICY
We build Most items to Order at your request. If the Item says USA in the Sku, then this May be a Non Returnable Item. We Specialize in USA built and Custom Build items for Auto Shops and Tire Stores. If you are Not a Qualified and Experienced Installer be aware that is should be seen as a Professional Buying Site. Do Not expect to purchase and immediately return if it doesn't fit. We will try to help you resolve any issue we can, however there will very likely be a cost. This includes Hardware that comes with the order. We want Everyone to have a Pleasant Buying Experience, so Please Do your Homework First.
We offer Package Protection at checkout for a small, optional fee. If Checkout+ is purchased, your order is protected if your item is lost or damaged in transit.
To start a return or file a claim for your package protection, please visit our Customer Portal.
- Only eligible Items can be returned within 14 days from date of purchase. After 14 days orders are no longer eligible for returns or refunds .
- We impose a 30% Re-stocking fee & the price of original shipping to get the package to the customer on all orders, unless there was an issue with our product, in which we take full responsibility ex. wrong size sent etc...
- We supply hardware on may listings as "Free". This is a courtesy and items are selected to cover the Most Common Vehicle requirements. However there are Always exceptions to the common installs.  We are Not responsible for Lug Nuts or Lug Bolts that don't happen to fit your application. The Installer should be qualified to make such Application decisions as are Custom and may not fit the Listed hardware. Check online or ask before Ordering.
- Buyer covers shipping back to our location upon return approval.
- All items must be in brand new condition and never mounted in order to qualify for return. If they show signs of installation, or are damaged due to shipping, we Reserve the right to reject such Returns. At this point we can ship the item back to you if you supply a shipping label or we will discard items within 10 days.
- Products specified as 'NO RETURNS' in their listings are final sale and cannot be returned. Reason being is these are made to order, custom adapters or spacers that we do not stock. EACH AD OR LISTING PAGE HAS ITS SPECIFIC RETURN POLICY POSTED IN THE RETURNS TAB LOCATED ON THE PAGE!
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.Â
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.Â
For international refunds, they will be processed with the current exchange rate including the currency conversion fees.
"Reasons For Return Rejection or Increase in Return Fees"
- 1) Prior fitment to vehicle showing wear to the adapter in lug holes or center bore or hub ring.
- 2) Damaged in returned shipment. (To help ensure there is no damage be sure to package in such a way that the parts do not damage each other and that the shipper can not cause damage by abuse of the box shipped in.)
- 3) Custom Built items requested.Â
- 4) Improper information given upon ordering.Â
- Wrong Thickness
- Wrong Bolt Patterns Of Vehicle or Wheel
- Wrong Year Make and Model of VehicleÂ
- Wrong Hub DimensionsÂ
- 5) Changed MIND after building the adapters.
- 6) Changing personal circumstances.Â
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at (909) 890-5544
Cancellation
Please cancel within 12 hours to avoid a restocking fee. To cancel your order after that time frame, a 30% restocking fee will be charged.Â
Sale items (if applicable)
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
Items may be exchanged within 14 days of purchase. Items must be brand new in package and in re-sellable condition. Item can be exchanged for same item or an item of similar value, and a 30% exchange fee will be charged.
Items may be exchanged within 14 days of purchase. Items must be brand new in package and in re-sellable condition. Item can be exchanged for same item or an item of similar value, and a 30% exchange fee will be charged.
Shipping
To return your product, you should mail your product to:
RMA : #(Order Number)-WAU
You will be responsible for paying for your own shipping costs for returning your item and re-stocking fee of 30%. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
